Ways that SOHO collect information
Some areas of the site require you to actively submit information in order for you to benefit from specific features. You will be informed at each information collection point what information is required and what information is optional.
Some of this information may be personal (information that can be uniquely identified with you, such as your full name, address, email address, phone number etc).
SOHO only collect such information when you choose to supply it to them.
Information is also gathered without you actively providing it, through the use of various technologies and methods such as Internet Protocol (IP) addresses and cookies. These methods do not collect or store personal information.
An IP address is a number assigned to your computer by your Internet Service Provider (ISP), so you can access the internet. It is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the internet), rather than static (unique to a particular user's computer).
SOHO use your IP address to diagnose problems with their server, report aggregate information, and determine the fastest route for your computer to use in connecting to the site, and to administer and improve the site.
SOHO uses small bits of data stored on your computer called 'cookies'. Find out what SOHO uses them for, and how to control their use.
Monitoring of email
SOHO may monitor email communications with SOHO (this includes any SOHO member of staff). Any such monitoring will take place in accordance with the law.
SOHO use log files generated by the web servers to analyse site usage and statistics but the files do not identify any personal information. Log file analysis helps SOHO to understand usage patterns on the website and to make improvements to the service.
SOHO do not disclose any information you provide via the site to any third parties or other compannies except where:
- required by applicable laws, courts orders, or Government regulations (for example, to prevent or detect crime)
- you give SOHO permission to do so
Access to and correction of personal information
SOHO will take all reasonable steps in accordance with legal obligations to update or correct, personally identifiable information that you submit via this site.
You have a right to ask to see details of any personal information that SOHO hold about you. If you wish to do so please contact the SOHO office that you have been dealing with.
SOHO has a legal duty to protect the confidentiality information. SOHO take all reasonable steps to protect any information you submit via the website, both online and offline, in accordance with legislation such as the Data Protection Act 1998.
SOHO take all appropriate steps to protect your personally identifiable information as you transmit your information from your computer to the SOHO site and to protect such information for loss, misuse, and unauthorised access, disclosure, alteration, or destruction. SOHO use leading technologies and encryption software to safeguard your data, and operate strict security standards to prevent any unauthorised access to it.
Where you use passwords, ID numbers, or other special access features on this site, you also have a responsibility to take reasonable steps to safeguard them.
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